Last Updated: March 15, 2025 | Effective
Date: January 1, 2025
noralithyqave operates as a comprehensive finances platform specializing
in progress measurement techniques. We're committed to protecting
your privacy and handling your personal information
transparently. This privacy policy explains our practices
regarding the collection, use, disclosure, and protection of your
personal information when you use our services or visit our
website at noralithyqave.com.
Australian Privacy Act Compliance: This policy
complies with the Privacy Act 1988 (Cth) and the Australian
Privacy Principles (APPs). As an Australian-based organization,
we're bound by these laws and committed to maintaining the
highest standards of privacy protection.
Information We Collect
Personal Information You Provide
When you interact with our platform, we collect information you
voluntarily provide to us. This includes details you share when
creating an account, enrolling in our educational programs, or
contacting our support team.
- Account Information: Name, email address, phone number, and demographic details
- Educational Records: Course progress, assessment results, learning preferences, and study patterns
- Financial Information: Billing address and payment method details (we use secure third-party processors)
- Communication Data: Messages sent through our platform, support inquiries, and feedback
- Professional Information: Work experience, career goals, and skill assessments you choose to share
Automatically Collected Information
Our systems automatically collect certain technical information
when you use our platform. This data helps us understand how
our services are used and allows us to improve the user
experience.
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Analytics: Pages visited, time spent on platform, click patterns, and feature usage
- Performance Data: Loading times, error logs, and system performance metrics
- Location Data: General geographic location based on IP address (not precise location)
How We Use Your Information
We process your personal information for several legitimate
business purposes. Each use is carefully considered to ensure it
aligns with your expectations and provides value to your learning
experience.
Primary Uses of Your Data
- Educational Services: Delivering personalized learning experiences, tracking your progress, and providing relevant course recommendations
- Account Management: Creating and maintaining your user account, processing enrollments, and managing subscriptions
- Communication: Sending course updates, educational content, platform notifications, and responding to your inquiries
- Platform Improvement: Analyzing usage patterns to enhance our educational tools and develop new features
- Technical Operations: Maintaining platform security, troubleshooting issues, and ensuring optimal performance
Legal Bases for Processing (Under Australian Law)
Under the Australian Privacy Principles, we collect and use
your personal information when we have a lawful basis to do so.
Our primary legal bases include providing services you've
requested, pursuing our legitimate business interests, and
complying with legal obligations.
- Providing educational services you've enrolled in or requested
- Legitimate business interests in improving our platform and services
- Compliance with legal and regulatory requirements
- Protection of our users and platform security
Data Security and Protection
Protecting your personal information is a top priority. We've
implemented comprehensive security measures designed to safeguard
your data against unauthorized access, alteration, disclosure, or
destruction.
Our Security Measures
- Encryption: All data transmissions use industry-standard SSL/TLS encryption, and sensitive data is encrypted at rest
- Access Controls: Multi-factor authentication, role-based access permissions, and regular access reviews
- Infrastructure Security: Secure cloud hosting, firewalls, intrusion detection systems, and regular security audits
- Staff Training: Regular privacy and security training for all team members who handle personal information
- Incident Response: Comprehensive procedures for detecting, responding to, and reporting any security incidents
Data Retention and Deletion
We retain your personal information only as long as necessary
to provide our services and comply with legal obligations.
Different types of information have different retention periods
based on their purpose and legal requirements.
- Account Information: Retained while your account is active, plus 7 years after closure for educational records
- Course Data: Learning progress and assessments kept for 10 years to maintain educational integrity
- Financial Records: Payment information retained for 7 years as required by Australian tax law
- Technical Logs: System logs and analytics data typically retained for 2-3 years
Your Privacy Rights
Under Australian privacy law, you have several important rights
regarding your personal information. We're committed to helping
you exercise these rights and will respond to your requests
promptly and thoroughly.
Your Rights Include
- Access: Request copies of the personal information we hold about you
- Correction: Ask us to correct any inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Restriction: Ask us to limit how we process your information in certain circumstances
- Portability: Receive your data in a structured, commonly used format
- Objection: Object to processing based on legitimate interests or for marketing purposes
How to Exercise Your Rights
To make a privacy request, please contact us using the
information provided at the end of this policy. We'll verify
your identity and respond within the timeframes required by
Australian law (typically 30 days).
Making a Request: Include your full name,
email address associated with your account, and a clear
description of what information you're seeking or what action
you'd like us to take. We may ask for additional information to
verify your identity and locate your records.
Privacy Complaints
If you believe we've mishandled your personal information, you
can lodge a complaint with us directly. We take all privacy
complaints seriously and will investigate thoroughly. If you're
not satisfied with our response, you can escalate your
complaint to the Office of the Australian Information
Commissioner (OAIC).
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your
experience on our platform, remember your preferences, and
analyze how our services are used. You can control cookie
settings through your browser preferences.
Types of Cookies We Use
- Essential Cookies: Required for basic platform functionality and security
- Preference Cookies: Remember your settings and customization choices
- Analytics Cookies: Help us understand usage patterns and improve our services
- Performance Cookies: Monitor platform performance and user experience
International Data Transfers
While noralithyqave is based in Australia, some of our service providers
may be located overseas. When we transfer your personal
information internationally, we ensure appropriate safeguards are
in place to protect your privacy rights.
Transfer Safeguards: We only transfer data to
countries with adequate privacy protections or use contractual
safeguards that meet Australian privacy standards. All
international transfers comply with the requirements of the
Privacy Act 1988.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect
changes in our practices, technology, or legal requirements. When
we make significant changes, we'll notify you through your
account email and update the "Last Updated" date at the top of
this policy.
We encourage you to review this privacy policy periodically to
stay informed about how we're protecting your information.
Continued use of our platform after policy updates constitutes
acceptance of the revised terms.